Support
How can we help?
Answers to the questions people actually write to us with, and how to reach a person when they do not cover yours.
Account
Billing
Plans, allowances and the funded first launchWhat each plan includes, how allowances are metered per feature, and what FlowFinds pays for on your first launch.Refunds, cancellation and renewalsHow to cancel, when a charge is refunded, and what happens to your store when a plan ends.How the referral ladder qualifies a referralA referral counts on an observed event — the person joined and reached their dashboard — never on a click.
Product
Something is down — what to check and who to tellCheck the status page first; if it does not show your problem, a report from you counts as a detection.What the agent may never do without youThe limits on the agent's authority — spend, outbound messages, and irreversible actions — are published, not implied.Why nobody else on FlowFinds gets your productA claimed product is held for one account by a unique index in the store of record, not by a policy.
Trust
Reach a person
Write to [email protected] from the email on your account with what you were doing, the time, and any error text. Security reports go to [email protected] under the responsible disclosure policy. Every other address is on the contact page, and the current state of every service is on the status page.