Help centre · Billing
Refunds, cancellation and renewals
How to cancel, when a charge is refunded, and what happens to your store when a plan ends.
Cancellation, renewal timing and refunds are set out clause by clause in the billing and refund terms. That document, not this article, is what we and you are bound by; read it before writing to us, because the answer to most refund questions is in it.
Where an outage made a paid plan unusable for a significant part of a billing period, the availability commitment and the billing terms say how that part is refunded.
To cancel, or to ask about a specific charge, write to support from the email on the account with the date and amount of the charge.
The pages that govern this
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Still stuck? Write to [email protected], or go back to the help centre.