POST /api/support

Request	`POST /api/support`
Authentication	Session cookie required
Handler	`backend/email_support.py`

What it does

The record-bound support agent. It answers from the account's own records; it does not answer from general knowledge, which is what 'record-bound' means. The endpoint is rate limited.

Authentication

Session cookie required. Send the ff_session cookie. Without one the engine treats the caller as a new visitor with no holds and no claims, and returns a new cookie to use from then on.

Parameters

Parameter	In	Type	Required	Description
`ff_session`	cookie	`string`	Optional	The session identifier. Omit it on the first call and store the value the response sets; every later call must send the same one or the engine treats the caller as a new visitor with no holds and no claims.
`question`	body	`string`	Required	The question.
`status`	body	`string`	Optional	Set a ticket's state alongside the question.
`reason`	body	`string`	Optional	Why the state changed.

Request

The cookie jar carries the session between calls. Angle-bracketed values are the parameter types from the table above.

cURLJavaScriptPython

curl -s -b cookies.txt -c cookies.txt \
  -X POST -H 'Content-Type: application/json' \
  -d '{"question":"<string>","status":"<string>","reason":"<string>"}' \
  "https://flowfinds.ai/api/support"

const res = await fetch("https://flowfinds.ai/api/support", {
  method: "POST",
  credentials: "include",
  headers: { "Content-Type": "application/json" },
  body: JSON.stringify({
    "question": "<string>",
    "status": "<string>",
    "reason": "<string>"
  }),
});
const data = await res.json();

import requests

s = requests.Session()
r = s.post("https://flowfinds.ai/api/support", json={
    "question": "<string>",
    "status": "<string>",
    "reason": "<string>"
  })
data = r.json()

Recorded example

curl -s -b cookies.txt -c cookies.txt \
  -X POST -H 'Content-Type: application/json' \
  -d '{"question":"…"}' \
  "$FLOWFINDS_ORIGIN/api/support"

Responses

`200` — The agent answered, or abstained by name.

Errors

Status	Reason	When
`400`	`expected JSON {question}`	The body is missing or has no question.
`429`	—	The support rate limit was hit.

GET /api/tracking — This founder's orders, and nobody else's.
GET /api/revenue — Confirmed revenue, per store and per currency.
GET /api/satisfaction — The satisfaction sample.
GET /api/helpdesk — The support desk: tickets, replies and the agent's state.
POST /api/helpdesk — Act on a support ticket.
GET /api/todos — The operator's task list.
POST /api/todos — Add, complete or delete a task.

Back to the API reference index, or read the cookbook for recipes that compose this endpoint with others.