POST /api/helpdesk

Request	`POST /api/helpdesk`
Authentication	Session cookie required
Handler	`backend/email_support.py`

What it does

Applies an operator action to a ticket — replying, closing, or changing its state.

Authentication

Session cookie required. Send the ff_session cookie. Without one the engine treats the caller as a new visitor with no holds and no claims, and returns a new cookie to use from then on.

Parameters

Parameter	In	Type	Required	Description
`ff_session`	cookie	`string`	Optional	The session identifier. Omit it on the first call and store the value the response sets; every later call must send the same one or the engine treats the caller as a new visitor with no holds and no claims.

Request

The cookie jar carries the session between calls. Angle-bracketed values are the parameter types from the table above.

cURLJavaScriptPython

curl -s -b cookies.txt -c cookies.txt \
  -X POST -H 'Content-Type: application/json' \
  "https://flowfinds.ai/api/helpdesk"

const res = await fetch("https://flowfinds.ai/api/helpdesk", {
  method: "POST",
  credentials: "include",
});
const data = await res.json();

import requests

s = requests.Session()
r = s.post("https://flowfinds.ai/api/helpdesk")
data = r.json()

Recorded example

curl -s -b cookies.txt -c cookies.txt \
  -X POST -H 'Content-Type: application/json' \
  -d '{}' \
  "$FLOWFINDS_ORIGIN/api/helpdesk"

Responses

`200` — The action was applied, or refused by name (`ticket_not_found`, `empty_reply`).

Errors

This endpoint has no failure path of its own. An uncaught exception anywhere in the engine is still returned as structured JSON by the shared guard.

GET /api/tracking — This founder's orders, and nobody else's.
GET /api/revenue — Confirmed revenue, per store and per currency.
GET /api/satisfaction — The satisfaction sample.
GET /api/helpdesk — The support desk: tickets, replies and the agent's state.
POST /api/support — Ask the support agent a question.
GET /api/todos — The operator's task list.
POST /api/todos — Add, complete or delete a task.

Back to the API reference index, or read the cookbook for recipes that compose this endpoint with others.